Refund policy

Last updated: August 1, 2026

Every JGTees item is made to order. Because we do not hold a traditional inventory, we do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or normal variations that are consistent with the product description and size guide.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at support@jgtees.com. Include your order number, a description of the issue, and clear photos showing the item and the problem. If the claim is approved, we will provide a replacement or refund at no additional product cost. Please do not mail an item back unless we give you written return instructions.

Wrong size, color, or change of mind

Please review the product description, size guide, color, and quantity before ordering. We do not provide returns, refunds, or exchanges when the item was produced as ordered but the wrong size or color was selected, or when the customer changes their mind.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct an address. Orders can enter production quickly, so changes and cancellations are not guaranteed after an order has been placed. Once production begins, the order generally cannot be changed or canceled.

Lost packages and delivery problems

If tracking has not updated or a package appears lost, contact us within 30 days after the estimated delivery date. We will investigate with the fulfillment and shipping partners and, when the claim is validated, arrange an appropriate replacement or refund. Orders returned or undeliverable because of an incorrect or incomplete address supplied at checkout may require the customer to pay the cost of replacement or reshipment.

Refunds

Approved refunds are issued to the original payment method. We will process the refund within 10 business days after approval. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since we approved your refund, email support@jgtees.com.

Statutory rights

Nothing in this policy limits rights that cannot legally be excluded. Where local law provides a cancellation or return right for eligible non-personalized goods, including applicable European Economic Area or United Kingdom consumer rights, those legal rights apply. Personalized or custom-made products may be excluded where permitted by law.

Contact

JGTees
Email: support@jgtees.com
Phone: 385-286-9362
Mapleton, Utah, United States